Road Haulage Services Ltd is a UK haulier moving freight by road, with sea and air shipments alongside. Since 2017 we’ve built and run the system their whole operation lives in: every lead, quote, booking, and shipment in one place, with invoices going straight to Xero.
Typical time to respond to a new enquiry, once leads, quotes, and shipments lived in one system instead of inboxes and spreadsheets. As reported by the client.
ClearFleet, as the RHS team uses it. Shown with demo data; the real shipments belong to their customers.
Dashboard: what needs action today, shipments by status and mode, open value and margin.
Shipments: status, mode, route, quote, collection and delivery dates, with invoice links to Xero.
One shipment: consignment, cargo, customer, notes, activity log, and the email thread, in one place.
In haulage, the first company to reply with a clear quote usually wins the job. But enquiries, quotes, bookings, and shipment updates were spread across email, spreadsheets, and phone calls.
Answering a new enquiry meant pulling information together from several places, so replies could take hours — and good leads went cold in the meantime.
A system designed around how the team actually works, that follows every job through its whole life cycle:
First version: a back-end system that brought enquiries, quotes, and bookings into one pipeline. Delivered quickly, and the team could handle far more enquiries with the same people.
Version 2, after the business had grown: more of the job life cycle in the system, and the team still working with us remotely.
The operation moved onto ClearFleet, a freight operations system we built and run, with Xero connected: road, sea, and air shipments, costing and margins, documents, and invoicing in one console.
With every lead and job in one system, the team replies to new enquiries in around ten minutes instead of several hours, and everyone can see where each shipment stands without chasing updates. Invoices leave the system as Xero invoices the moment a job is done.
Nine years on, the same client is still running their business on software we build — and that is the review we care about most.
“Jitesh has managed some medium scale technical projects for Road Haulage Services Ltd. His input in the early stages was crucial in setting the direction of our back-end system and his attention to detail has been exemplary throughout. The technology works well and was delivered rapidly and has since allowed our business to handle a significantly increased number of enquiries with much greater ease than before.”
“Jitesh and his team built version 1 of my system about 18 months ago and have been extremely helpful and responsive with updates in the mean time. My business has grown since version 1 and we are now developing version 2.0. I like fact that Jitesh has good English language skill as it's important to me to be able to discuss work over Skype. Highly recommend.”
Tell us how your team works today. We’ll show you what one system could look like.
Get a free 15-minute consultation →